Sometimes things can go wrong but don’t worry, as we can help. section (below) to let our Customer Service team know and they’ll be happy to help. The competition prize has an expiry date of 3 months unless otherwise stated on the competition card, e.g. Please note that we do not refund postage costs for the return of an unwanted item or order. Contact us Follow. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? We'll send you an email as soon as your order is on its way. Brexit: všetko čo potrebujete vedieť. section (below). If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted. What additional safety measures do you have at your warehouses? temperatures which may indicate the presence of a fever,via our customers. section (below). Where can I find your Terms and Conditions? Why can I see a transaction pending in my PayPal account? Here at lookfantastic.com.sg we aim to provide an outstanding level of service and always exceed your expectations. section (below). Once you have selected your products, please refer to We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country. ... Lookfantasticで購入し、日本に発送をされる商品には原則関税が発生する可能性がございます。16,666円以上お買い上げの方は関税を支払う必要がございます。 I have received a damaged item. There’s no better time to feel your most beautiful, happy self. supermarkets, increasing their own safety while reducing the strain on I have had an allergic reaction after using one of your products, what do I do? Selecciona una categoría. We'll send you an email as soon as the order is on its way. It's easy to place an order with us. How will I know when my order has been dispatched? You'll need to register before you can place an order with lookfantastic. I have a payment problem on my order. If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. There is an item missing from my order. What actions have you taken to protect your staff? As soon as we receive your order we'll review the reason for return and let you know what we plan to do next. Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. Please contact our customer service team via the 'Still need help?' What safeguarding measures do you have at your warehouses? Where can the lookfantastic Beauty Box be shipped to? Our customer service team is available 7 days a week to answer any concerns you might have and more information on our returns and refunds policy can be found here. social distancing at all times. Seleciona um tópico. Lookfantastic Si impegna affinche’ abbiate tutte le informazioni necessiare, pertanto vi abbiamo fornito le seguenti FAQs per rispondere a tutte le vostre domande. This is to ensure our teams can work safely while maintain You will find this option at the bottom of the product page. Enter it here'. delivery service which means that you won’t be required to sign for any parcel LOOKFANTASTIC on sitoutunut varmistamaan, että sinulla on kaikki tarvitsemasi tiedot, joten olemme keränneet sinulle alhaalle usein kysytyttyjä kysymyksiä vastaamaan kaikkiin kysymyksiisi. All we ask is that the item(s) are pristine. We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers. You can either carry on shopping or click 'View Cart' if you've got everything you need; this will give you the option to checkout. What do I do if I have not received my order? Moving forward all carriers will operate a contact free Please note that we do not refund postage costs for the return of an unwanted item or order. We'll need to know the following information so that we can fix this for you-. This is to ensure our teams can work safely while maintain Lookfantastic the top international beauty store. How can we help? Each monthly Beauty Box includes six premium products from a range of luxury brands. supermarkets to help the more vulnerable in our local regions. then you can enter the email address registered and we'll send you instructions on how to get this reset. Will I get charged for postage each time? It's best to refer to our Returns Policy to find out how. We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. You'll need to click on the item and choose the cancel option. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. I have forgotten my password. We have the best Help Centre range online. We’re fully compliant with the data protection act so we care about keeping your details secure. What should I do? You can contact them via the 'Still need help?' You will have until 01/31/19 to return any orders placed between 10/31/18-12/24/18. Enter it here'. If you do not wish for this to be in place, please ensure the auto-renew function within the My Account section is switched off. We I have received a damaged item. Please refine your search. Please contact our customer service team via the 'Still need help?' If not please feel free to contact us via: EMAIL: The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). Your refund should be returned to your account within 5 working days and we'll send you an email to let you know it's on its way. section (below). According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. this stage, however we encourage all customers to use your home address for Please refer to our Privacy Policy page. If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' My order has arrived damaged, what do I do? We’ll send you an email within an hour to let you know if the cancellation worked. What actions have you taken to protect your staff? You'll need to tell them the reason for the return so they can choose the best option for you. answer any questions you may have. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. Buy Help Centre products LookFantastic μπορεί να επιβεβαιώσει πως η αγοραστική σας εμπειρία δεν θα επηρεασθεί, και θα συνεχίσετε να προχωρείτε σε παραγγελίες κανονικά. How long will it take for my order to be delivered? Please be assured that all our carriers are following the The item I ordered is out of stock. We'll send you an email within an hour to let you know if it worked. Se avete ulteriori domande vi invitiamo a contattare il nostro servizio clienti che sara’ felice di aiutarvi. I cancelled my subscription within 14 days but my beauty box has been dispatched. Our Customer Service team will then be able to assist you and provide a suitable resolution. All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure the products have not been opened. If you want to add new payment details then you'll need to do this at the checkout stage. Where can I find your Terms and Conditions? We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. As some customers may have experienced in the past, we Help Centre 메인 컨텐츠로 보기 kr - KRW ... Help 11만 3천원 이상 구매시 무료 트래킹 배송! What should I do? This card is from the courier and lets you know where your parcel is and how you can collect it. social distancing measures across all sites, we will be We'll automatically sign you up when you register so that we can make sure you're in the know regarding all our special offers. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Januára by chcel LookFantastic ubezpečiť všetkých našich zákazníkov, že nedôjde k nijakej zmene vo … safety and wellbeing of both colleagues and customers is our absolute priority. Det er utrolig enkelt å bestille skjønnhetsprodukter hos oss. Buy the very best products online at lookfantastic. Help Centre. Select a topic. advice and guidelines from the government and that the safety of everyone is soon as possible but please expect a 48 hour delay to the dispatch of standard You can select your preferred payment method at checkout. They can also claim a monthly cashback bonus when they, shop at one of the retailers offered through the site, and get up to 20% off popular high street gift, Complete Savings only applies in selected locales (Ireland, France, Spain, Holland, Belgium). provided free of charge and aimed at reducing the needs of our staff to visit However, lookfantastic is constantly monitoring the situation (and any official advice issued in connection with the same) and lookfantastic is taking sensible measures to protect customers and staff. We may ship items separately in the event of one or more of the items being delayed. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account. We have made the necessary changes to ensure your forefront of implementing work for home policies, with 90% of our office Earn $10  for every successful referral and your friends will get a 15% discount! What happens if I am not at home to accept my delivery? Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. What measures are lookfantastic taking to protect customers from COVID-19? Select the one that you want and you'll be provided with all the details you need about that order. Vyber téma. We hope that you understand and appreciate the measures Why can I see a transaction pending in my PayPal account? Your refund should be returned to your account within 5 working days and we'll send you an email to let you know it's on its way. You can subscribe to the lookfantastic Beauty Box on a 1 month, 3 month, 6 month or 12 month basis. Lookfantastic Canada. If you have used a special offer or discount code on your subscription, please be aware that this discount will only apply against your first box. Once you place an order, the payment will show in your account as pending until we send the products to you. Add your discount code into this box and click 'Add' to apply the discount. No! What are the cut off dates to receive this month’s box? lookfantastic中文官网提供中文客服服务，协助您购买美妆护肤用品，如果您有售前、售后问题，欢迎在这里咨询官方客服。lookfantastic 祝您购物顺利，和您一起护肤、美妆，成为更美好的自己！ Site Navigation - use tab or left/right arrows to navigate, use down arrows to open sub menus where available, press escape key to return to top level. Once you've found all the items that you want then click 'My Cart', you'll see a box located below your list of items which says 'Got a discount code? Please double check the email you have entered! You can choose to cancel individual items or the whole order. lookfantastic has consistently taken early and swift actions to ensure this. Promo codes will need to be added at checkout unless automatically applied. Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your queries and orders in one place. guidelines. Your new card details will be saved once your order has been placed. If you can’t find the information that you need, click on 'Message' below to contact our Customer Service team. How much sales tax will be added to my order total? We'll send you an email as soon as your order is on its way. We also recommend checking funds in the account. I have forgotten my password. section (below). Other measures include providing our For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. To arrange your return please log-in to your account and contact our Customer Service team. Should you need any assistance with this, please contact our Customer Service team who will be able to resolve any issues via the 'Still need help?' If you still need help or have any further questions then our Customer Service team is on hand to help. We'll also send you a dispatch email as soon as your order is on the way. If you can't cancel then you can send the item back to us. If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. What happens if I am not at home to accept my delivery? and distribution sites across the globe, which go far beyond any Government working in our fulfilment centres. Please send us a message via the 'Still need help?' You can! I’m having problems with my payment going through. Search for a product or brand... My Account. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. The best way to contact us is via our message centre within my account (please note, you will need to login before you can send a message). section (below). We also recommend checking funds in the account. The Beauty Box Club is an exclusive group that gives Beauty Box subscribers little treats and bonuses that make your subscription extra special. with plans to deploy globally. What do I do if I have ordered the wrong item? Auto-renewal is when you come to the end of your subscription term, it will automatically renew for a further term of the same length. A member of our customer service team will investigate this for you. Please note that we are open until 1pm on New Year Eve and that we are closed Christmas Day and New Year’s Day. Help Centre Gå til hovedindhold dk - DKK Skift Hjælp Lookfantastic Denmark. Exclusive offers and discounts available only to Beauty Box subscribers. They'll send you all the information you need, but you can also refer to our. Once you've placed your order we cannot make any changes to it. As We will then send an email to update you as to the action that has been taken and any expected time frames. Kuten aina, jos sinulla on kysyttävää, ota yhteyttä asiakaspalvelutiimiimme, joka auttaa mielellään.
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